Arrival-Departure Policy

Check-in: 12 Noon Check-out: 11 AM. Early check-in & late check-out is subject to availability. For guaranteed early check-in, room to be reserved from the previous night.

Guarantee Policy

All bookings must be guaranteed at the time of reservation by advance payment (30% for FIT Guest & 60% for Group Booking & Tour Packages) & all balance payment should clear at the time of arrival. Non-advance booking will be released without any permission from guest or booking agent.

Photo Identity

As per government regulations, it is mandatory for the guests staying at the properties to carry their valid photo ID proof. (Voter id, Driving Licence, Aadhar Card) and Valid Passport and Visa for Foreign Nationals upon arrival... PAN CARD will not be accepted for identification purpose. Anything missing from the room or the room keys or damage to the room amenities or to the hotel property will be charged to the customer directly.

Cancellation Policy

Any Cancellation / Amendment / Reschedule should be informed through written email (3 days in advance for FIT & 30 Days in Advance for Group / Package Bookings)from check-in date.
FIT BOOKINGS Refund GROUP / PACKAGE BOOKINGS Refund
Cancelled 72 Hrs before the Check-In 100% Cancelled 30 Days before the Check-In 100%
Cancelled 24 Hrs to 72 Hrs prior to Check In 30% Cancelled 15 Days to 29 Days prior 70%
Within 24 Hrs of Check-in No Refund Cancelled 7 Days to 15 Days prior 50%
No show or last-minute cancellation No Refund Within 7 Days of Check-in No Refund
This policy may change during High season/ Festivals/Christmas / New Year and others long weekend without any prior notice.
Refund through online payment within 7 working days. 
Payments accepted in cash/DD/bank transfer/Paytm in the name of “Hello Hotels India”. Bank details for transfers will be provided while doing confirm bookings.

Have a question?

Email: info@hellohotelsindia.com
Phone: 011-49753391, 9999296501/03
WhatsApp: 9871513186

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